Manpower and Employees’ Attitudes Are Very Important in An Organisation

Chang Jin Kiat, Daisy Mui Hung Kee, Aiy Siew A/P Ah Chai, Ghalia Jamal, Soo Mei Chen, Tiong Zih Lin

Abstract


KFC or also known as Kentucky Fried Chicken is one of the most leading fast food restaurants around the world. KFC that originally from America has thrived around the world including Malaysia and Kuwait. Although it is an advanced company, it still has some sensitive internal issues that will cause problems to the company. If this problem is not carefully and wisely deal with, it will drop the company name and bring a negative impact to everyone that involved in the company. In this research, we examine the issues in an organization and KFC is the subject of our study. KFC has been in a bad mood for the past few years. Many of the customers complaint about the services and the attitudes of the employee in the restaurant. In Jan 2015, a case of brawl between KFC employees and customers was viral in social media and there also a case where KFC employees show pornographic signs to customers. This shows the attitude and the behavior of KFC employees who do not adhere to ethics and are not prudent will affect the good name of a company. Employees issues in KFC is the best topic to be discuss in this study. There lot of problem that face by KFC in term of employees such as lack of manpower in their branches. If compare from our observation, there a huge difference between the number of workers in KFC and its competitor, Mc Donald. Therefore, we can see that Mc Donald is more efficient than KFC although KFC has lower cost for their human resource.

Full Text:

PDF

References


KFC. (20 March, 2019). Retrieved from wikipedia: https://en.wikipedia.org/wiki/KFC KFC. (2019). Frequently Asked Questions. Retrieved from KFC: https://kfc.com.my/faq KFC. (2019). Quality Assurance. Retrieved from KFC: https://dinein.kfc.com.my/quality-assurance

KFC. (n.d.). KFC. Retrieved from KFC: https://www.kuwait.kfc.me/ KFC Malaysia. (n.d.). Retrieved from ReviewsTalk:

https://www.reviewstalk.com/complaints-reviews/kfc-malaysia-l12657.html Mind Tools Content Team. (n.d.). Porter's five Forces. Retrieved from MindTools: https://www.mindtools.com/pages/article/newTMC_08.htm

Political Environment. (n.d.). Retrieved from mbaskool.com: https://www.mbaskool.com/business-concepts/marketing-and-strategy-terms/251 5political-environment.html

Social Environment . (7 March, 2019). Retrieved from wikipedia: https://en.wikipedia.org/wiki/Social_environment technological environment. (n.d.). Retrieved from BusinessDictionary : http://www.businessdictionary.com/definition/technological-environment.html

Visual Paradigm. (n.d.). What is Five Forces Analysis? Retrieved from Visual Paradigm: https://www.visual-paradigm.com/guide/strategic-analysis/what-is-fiveforces-analysis/




DOI: https://doi.org/10.32535/ijabim.v4i3.692

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Chang Jin Kiat, Daisy Mui Hung Kee, Aiy Siew A/P Ah Chai, Ghalia Jamal, Soo Mei Chen, Tiong Zih Lin

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Flag Counter

Published by : Association of International Business & Professional Management
Editorial Office:
Association of International Business and Professional Management (AIBPM) JL. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia
Phone:
+62 341 366222
Email:
aibpm.publisher@gmail.com
Website:
http://aibpm.org

ISSN 2614-7432 (Print)
ISSN 2621-2862 (Online)

International Journal of Applied Business and International Management INDEXED: